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FAQs
Frequently asked questions
37 articles
Is my money safe?How do I know that Prosper is keeping my money securely
How does Prosper make money?If you don't charge for transactions or have a platform fee how can you be profitable?
Is Prosper safe?How am I protected by Prosper if they go out of business
Prosper's charging scheduleOur zero and low fee promise to you
What kind of funds can I invest in?Learn more about the investment products we offer.
What is the difference Prosper makes that other investment and savings companies don't?We believe that cost matters and minimising fees is key to achieving this success.
Who are Prosper and what do we do?At Prosper, we believe that everyone should have access to high-quality investment products at low costs.
Why should I invest my money with Prosper?We've built a digital-first wealth management platform that offers zero fees.
How are Prosper fees so low?We believe that existing investment and pension providers earn too high a profit margin at the expense of their customers.
Withdrawing money from an accountInformation on how to withdraw money from your Prosper account.
Is my money safe in private markets?Understanding the Risks of Private Market Investments is Critical.
Private Market InvestmentsPrivate market investments include private equity, private debt, and venture capital funds
What happens after I sign up?Find out what to expect after signing up.
How much do I have to invest?We have no account minimum as we want to make investing accessible for everyone.
Are there any risks associated with being a Founding Member?Being a Founding Member comes with no additional risks.
How long has Prosper been around for?Prosper is a financial technology company that was founded in late 2021.
Can I leave and take my money with me if I’m not happy?Any Prosper member is free to withdraw their money at any time.
Why should I trust Prosper with my money?We are authorised and regulated by the Financial Conduct Authority (FCA).
Adding a BeneficiaryOur team can add the 'Expression of Wish' to your account on your behalf.
How to Update Your Address with ProsperWe can update your address on your behalf.
Understanding Your StatementsYou can access your Bondsmith Statements through the Documents tab in the app.
Manual Bank VerificationIf your bank is not yet using open banking, we can verify your account ourselves.
Changing Your Nominated Bank AccountWe can change your nominated bank account, however we require a copy of a recent bank statement.
How to Update Your National Insurance NumberA guide on updating your national insurance number.
How to Make a One-Off Payment to Your Prosper Investment Account
Overseas Assets on Prosper's PlatformProsper does not offer Overseas Assets.
Bank Transfer LimitsRead more about how to navigate your bank limits.
Does Prosper have a Wind-down Policy?As a regulated business we have a formal Wind-down Policy.
What happens if our partner custodian were to go into wind-down?In the case of our custodian's Wind-down, we would manage the process and arrange for the transfer to a new custodial arrangement.
Why was my payment returned?You need to confirm payments through the Prosper app.
Why am I having issues with locating transferred funds?Prosper is currently working on updating user experience when viewing fund transfers.
What should I do if I do not have a confirmation email for a deposit?It is possible that your bank has not yet sent the funds to us, so it is best to contact them and check.
Why was Prosper created?Prosper offers zero cost personal pensions, ISAs, GIAs and market beating cash savings accounts in an app.
What is Growth value and Growth percentage in the app?Understanding the app
Mumsnet rating for ProsperWe asked Mumsnet users what they think of our app
What is an SEIS fund?Find out more about an SEIS fund
Navigating private marketsOpportunities and considerations