What Mumsnet Users Thought About the Prosper App: Key Insights from the Product Test
At Prosper, we value real feedback, and a recent collaboration with Mumsnet gave us the opportunity to hear directly from users about their experience with the Prosper app. Here's what we learned from the Mumsnet product test, conducted in August 2024, where 40 testers explored the app over 2–3 weeks.
Topline Results
82% Satisfaction: A significant majority of testers were satisfied with the Prosper app, highlighting its usability and beginner-friendly design.
77% Recommendation Rate: Over three-quarters of testers said they would recommend Prosper to friends or family.
78% Felt Informed About Fees: After using the app, most testers felt more informed about platform fees, addressing a common concern in wealth management.
63% Would Increase Investment: Nearly two-thirds expressed interest in investing more through the app in the future.
What Users Loved About the Prosper App
Ease of Use:
85% Found the Sign-Up Process Easy: Testers appreciated how straightforward it was to get started, with no one reporting difficulties.
User-Friendly Design: Many users praised the app's clear layout and intuitive interface, making investment decisions easier for beginners and experienced users alike.
"The app is super easy to use, and the fees are explained well. I felt in control of my finances," said one tester.
Transparency:
Testers valued the clarity around fees and investment options. Several noted that the explanations provided within the app made complex financial decisions less intimidating.
One tester shared, "Very easy access to investments, and [the app is] clearly laid out to see outcomes and future prospects."
Customer Support:
Responsive and helpful customer service was a standout feature for many users. Issues like login troubles were resolved quickly, giving testers confidence in the service.
Beginner-Friendly:
Testers highlighted that the app is well-suited for those new to investing. "A great app for beginner investors," said one user, reflecting the app's accessibility for those looking to start their financial journey.
Areas for Improvement
While the feedback was overwhelmingly positive, users also highlighted areas where Prosper could improve:
Communication and Guidance:
Some testers wanted more email information about the products and clearer explanations of account types and their functions.
"Downloading the app was easy, but I felt there wasn’t enough advice for next steps as a beginner," noted one user.
Technical Stability:
A few users reported bugs and issues with the login process, such as repeatedly entering phone numbers for authentication codes.
Range of Products:
Expanding the variety of available savings accounts and investments was a recurring suggestion. Some testers felt limited by the current options.
Email Frequency:
A handful of testers mentioned feeling overwhelmed by the volume of emails from Prosper, even though they appreciated the transparency.
User Testimonials
Here are a few standout quotes from testers:
"The financial service products available were simple to understand and good for decision-making for beginners or experienced people."
"Simpler than some other systems I use. I’d love to see fund performance stats over time."
"I contacted customer service with a query, and they were very responsive and helpful, which is reassuring."
Conclusion
The Prosper app received strong approval from Mumsnet testers, particularly for its user-friendliness, clarity, and suitability for beginners. While there are areas for improvement—like expanding product offerings and enhancing communication—these insights provide valuable guidance for making Prosper even better.
Want to learn more about what Prosper offers? Explore the app today and see why 77% of Mumsnet testers would recommend it to their friends and family!
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