Payment Confirmation Process
If you have received an email stating that your payment was returned, it is likely because you did not confirm the payment in the Prosper app. Don't worry, we'll walk you through the steps to ensure this doesn't happen again.
Please make sure you have followed the following steps:
Choose your selected product and confirm the amount you intend to send via the Prosper app
You will then go to your own bank account and send these funds
Return to the Prosper app to confirm you have sent the funds
After completing these steps, we will send you an email to confirm that your funds have been received in your Holding Account. However, please note that it may take up to one working day for the funds to arrive in your chosen savings product. During this time, you may see a ‘awaiting payment’ screen within our app.
To ensure that your payment goes through successfully, please make sure that the funds you send are exactly the amount that you confirmed in the app. If the amount differs, the funds will be returned to your bank account overnight.
We hope this article has helped clarify the payment confirmation process. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team for assistance.