What to Do If You Haven't Received a Confirmation Email for Your Deposit
If you have recently made a deposit with us and have not received a confirmation email, don't worry. There are a few steps you can take to ensure that your deposit is processed correctly.
Step 1: Check Your Account Status
The first thing you should do is log into your account and check the status of your deposit. If your account shows as "AWAITING PAYMENT," this means that we have not yet received your funds. In this case, please proceed to step 2.
Step 2: Contact Your Bank
If your account status is "AWAITING PAYMENT," it is possible that your bank has not yet sent the funds to us. In this case, we recommend contacting your bank to inquire about the status of your deposit. They may be able to provide more information or help expedite the process.
Step 3: Transfer Funds to Your Holding Account
If your funds weren’t sent or you need to make the transfer again, please transfer them to your Holding account using your name as reference.
Please note: The Holding account is a Client Money Account administered by our FCA Regulated partner Bondsmith Savings. This account provides access to the Bank Products we have on offer. Your money is protected by the Financial Services Compensation Scheme (FSCS) in the Holding Account and in all the offered Bank products.